Air Canada to cover cost of passenger’s broken wheelchair, nearly 2 months after damaging it


Air Canada will cover the cost of a brand new wheelchair after a incapacity advocate discovered hers broken following a flight to an accessibility convention in September.

Maayan Ziv says the airline confirmed the information to her through e mail (*2*) — greater than two weeks for the reason that wheelchair was assessed for harm, and nearly two months for the reason that complete ordeal began.

“This is the naked minimal that they’re doing,” stated Ziv, who lives in Toronto. CBC News first informed Ziv’s story final month not lengthy after she came upon her wheelchair was broken.

While getting the airline to change the wheelchair is a begin, Ziv says her struggle would not finish right here. The AccessNow CEO says she’ll spend the approaching weeks or months discovering the components and customizing her new wheelchair, and make do with a alternative that leaves her fatigued and in ache.

After going public together with her story, Canada’s federal minister of incapacity inclusion promised to meet with the airline and the federal transportation watchdog, the Canadian Transportation Agency, to assist reform air journey for individuals with disabilities, calling Ziv’s scenario a “long-standing drawback” of airways mistreating mobility gadgets.

A press release from Air Canada confirms the airline can pay for a alternative wheelchair for Ziv. The airline says it dedicated to doing that in early October earlier than she returned to Canada from her journey. 

“We additionally provided her the choice of restore if that was most popular,” the assertion reads.

“As with any substantial declare, particularly one like this involving third events, it takes time to course of such requests,”  the airline.stated.

Ziv says the evaluation put the cost of restore at roughly $25,000 to begin. She says she opted to change the chair in case additional problems arose.

The AccessNow CEO says she’s persevering with her advocacy whereas she works on getting a brand new wheelchair. She says she now has attorneys representing her and has spoken to the Canadian Transportation Agency, the federal watchdog, about what occurred.

“It’s one factor to repair my chair. It’s one other factor to discover a method to make it possible for this does not occur to anybody [else],” stated Ziv.

“Right now, I’ve no assure that if I take one other flight, I’m not going to face the very same points.”


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