Sobeys, Safeway grappling with IT issues as Maple Leaf Foods announces cybersecurity incident


Some shops throughout Canada owned by Empire Company Ltd., together with Sobeys, Safeway and affiliated pharmacy companies, proceed to expertise disruptions as a result of an data expertise techniques situation.

Empire, which owns Sobeys, Lawtons, IGA, Safeway, Farm Boy, Foodland and FreshCo, amongst different manufacturers, introduced Monday an IT downside is stopping a few of its pharmacies from filling prescriptions.

The situation has additionally brought about some companies to be delayed or to perform solely intermittently.

A information launch from the corporate mentioned it’s working to treatment the issue, however couldn’t estimate when all companies will probably be restored.

“At Sobeys, exceeding the wants of our prospects is all the time our prime precedence,” mentioned chief working officer Pierre St-Laurent within the information launch. “Our sole focus proper now could be on getting this downside rectified and we’ll present additional updates as related data turns into accessible.”

An indication at a Sobeys retailer in Halifax displays one of many system outages the chain was experiencing on Monday morning. (Craig Paisley/CBC)

The CBC contacted the corporate to ask questions in regards to the IT situation, however an emailed response merely pointed to the information launch.

Over the weekend, some pharmacy workers informed the CBC they weren’t capable of entry their computer systems, however that they may provide prospects with just a few days’ value of treatment if prospects offered their empty bottles.

Maple Leaf announces ‘cybersecurity incident’

Meanwhile, Maple Leaf Foods introduced in a information launch late Sunday night time {that a} ‘cybersecurity incident’ brought about a system outage on the firm.

Maple Leaf is working with cybersecurity and restoration specialists, as effectively as data techniques professionals and third-party specialists to research the outage and resolve the issue, the corporate mentioned.

The information launch mentioned the corporate expects service and operational disruptions as it really works to resolve the outage.

The firm declined an interview. In an emailed assertion, Maple Leaf mentioned the disruptions “range by enterprise unit, plant and website.”


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