WestJet flight from Jamaica cancelled due to cabin heat


Passengers who flew from Jamaica to Canada final week have been consoling one another in a WhatsApp group for the reason that expertise, which they are saying concerned a aircraft so sizzling that a number of individuals fainted.

Videos shared with CTV News present passengers fanning themselves with security playing cards whereas ready for the WestJet flight to depart Montego Bay, and one girl slumped ahead in her seat.

Vancouver resident Grace Hill stated she initially did not suppose an excessive amount of of the heat, and the flight crew assured passengers that the aircraft’s air con would quickly be activated.

As time handed, nevertheless, Hill started to develop extra involved.

“It regularly simply acquired hotter and warmer on the aircraft with little to no communication,” she advised CTV News.

The aircraft’s doorways have been closed and it pulled again from the gate, however the air con was nonetheless not functioning, in accordance to Hill.

She stated passengers have been advised the aircraft wanted an “air begin” to get the engine working and funky the cabin, and that they might have to wait some time longer earlier than the aircraft might depart.

Hill alleges that the flight crew initially refused passengers’ calls for to return to the gate and be let off the aircraft. She stated a number of individuals had fainted and her sister was having a panic assault.

“At this level, our aircraft bands collectively as a group as a result of we will see that everyone right here is in peril,” Hill stated. “There’s individuals fainting. This is a threat of life, virtually, at this level.”

Still, she alleges, the flight crew advised passengers returning to the gate would imply additional delays, and was reluctant to achieve this.

“We’re like, ‘We do not care,'” Hill recalled. “‘We want to save these individuals’s lives. There’s seniors fainting, there’s youngsters drenched in sweat.'”

Average excessive temperatures in Montego Bay for the month of November are sometimes just under 30 C. Hill believes the aircraft’s cabin acquired considerably hotter than that.

“After begging and pleading with the flight crew, they lastly determined to return to the gate and open the doorways, so we have been all in a position to rush out,” Hill stated, including that passengers have been caught within the heat of the cabin for about 90 minutes in complete.

Videos shared with CTV News present passengers fanning themselves with security playing cards whereas ready for the WestJet flight to depart Montego Bay, and one girl slumped ahead in her seat.


For Hill and her household, the ordeal was an extension of what had already been a journey nightmare.

She had deliberate to be on the island for one week, celebrating her mom’s vacation spot wedding ceremony. She ended up caught there for 9 days, after Sunwing holidays – via which the journey was initially booked – delayed her authentic flight residence thrice, first for 2 hours, then for 14, after which for 19.

For Hill and several other different relations, reserving the WestJet flight was a means to get residence rapidly after lacking their initially scheduled connection due to the Sunwing delays.

It did not work out that means, nevertheless.

After passengers disembarked from the WestJet flight, the airline cancelled it, citing security issues.

Travellers have been offered lodging in Jamaica and flown residence the next day, Friday, Nov. 4. The alternative flight was on the identical aircraft that had overheated the day earlier than, and Hill stated there was no meals or drink out there on board.

Asked for remark concerning the cancelled flight, WestJet offered a short assertion to CTV News confirming among the fundamental particulars of the state of affairs.

“WestJet flight WS2703 on Nov. 3 skilled a mechanical situation that resulted within the plane requiring an air begin to help in cooling the cabin prior to departure,” the assertion reads.

“Unfortunately, due to excessive temperatures and the timing concerned in finishing the required upkeep, the choice was made to offload the aircraft and the flight was subsequently cancelled. Safety is our prime precedence and we sincerely apologize to our company for the disruption and any inconvenience this may increasingly have precipitated.”

The firm didn’t reply to a query about passengers allegedly fainting on board.


Hill stated her household and greater than a dozen strangers united by their expertise on the tarmac have been exchanging messages and checking on one another’s nicely being since their return to Canada.

CTV News has reviewed screenshots from the WhatsApp group during which different members recount experiences related to Hill’s.

Passengers have heard little from WestJet for the reason that flight, Hill stated.

“We’ve all despatched letters to WestJet,” she stated. “Given such a traumatic occasion, you’d suppose that earlier than we attain out they’d possibly test on our wellbeing, however we’ve not heard something from them.”

Hill stated she needs to hear “accountability and recognition” from the airline, in addition to a proof of how WestJet plans to stop this case from occurring once more. She additionally believes passengers needs to be refunded for the cancelled flight. 


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